Warranty & Care
Mattress Warranty & Care Instructions
Majestic’s warranty codes can be found at the bottom of the product description as well as listed on your purchase invoice. If you do have a warranty inquiry, please contact us using the form found on the Contact Us page or by calling 1-855-410-2337. Please note, it is your responsibility to maintain your receipt for warranty. No receipt = No warranty.
Warranty Codes & Descriptions
| Warranty Code | Total Limited Warranty Period (In Years) | Period For No Charge* Repair or Replacement (In Years) | Repair Cost During the Warranty Period (If Applicable) |
|---|---|---|---|
| A | 10 | 1 | 1/10 of dealer retail price times number of years of use* |
| B | 7 | 1 | 1/7 of dealer retail price times number of years of use* |
| C | 5 | 1 | 1/5 of dealer retail price times number of years of use* |
| D | 3 | 1 | 1/3 of dealer retail price times number of years of use* |
| E | 1 | 1 | 1 Year |
| Z | 0 | 0 | Not Applicable* |
Warranty Information
MAJESTIC MATTRESS MFG. LTD. prorated Warranty covers the following
- Manufacturing defects in workmanship and materials of the sleep set.
- Faulty posture pads, foam, cotton or other insulators except where abuse or soiling has caused the defect.
- Inner spring defects except those resulting from improper care.
- Box spring foundation construction faults arising from frame construction or wood quality. Warranty is void if not supported on an approved frame. Queen units must have an additional center cross support frame.
All mattresses and box springs purchased separately carry no warranty.* This warranty does not include defects in quilted covers. The manufacturer reserves the right to repair or replace (at our option) any defects in the mattress or foundation exclusive of transportation costs, If a defect is observed, contact the MAJESTIC dealer from which your set was purchased. It is the purchaser’s responsibility to provide proof of purchase including purchase date to validate this warranty. This warranty applies to the original purchaser and is non transferable.
Any abuse, soiling or improper foundation support may cause this warranty to be void. Please consult your dealer for foundation requirements.
* some exceptions may apply
Warranty Code: A B C D E Z
Care Instructions For your New Sleep Set
- Do not bend or stand your mattress on end as this may damage the inner spring. It is not advisable to stand or jump on your mattress as this may cause damage.
- Always keep your bedding clean & dry. A mattress pad will protect your quilted topper for years to come.
- The matching foundation is essential when purchasing a new mattress. This will provide the proper support for your new sleep set. If the matching foundation is not used, it may result in damage to your inner spring unit and discomfort.
- Remember, Queen and King sleep set require a metal foundation frame with a rigid center support. Failure to properly support your box spring will void your warranty.
- Following there care instructions will provide lasting enjoyment, added comfort and continuing support from your new MAJESTIC sleep set.
- Under normal use of your mattress, body impressions in the unit may appear. These impressions are not a defect, but rather, the mattress adjusting to the individual contours of your body. In order to evenly distribute these impressions and increase lasting comfort, we suggest that you regularly spin your mattress at least every four weeks.
Rotation Instructions For Your Mattress
Now a days, most mattresses are Non Flippable, so we are limited as to how we can rotate them. Obviously, if you have a No Flip single, single XL, double and queen size, you can only rotate the mattress 180 degrees. This should be done every 4 weeks.
If you have a No Flip king size mattress, you have more options! A king is almost square. It measures 76X80”. We recommend that you quarter turn your king mattress every 4 weeks. That is, a 90 degree rotation every 4 weeks. A king mattress, over time, will typically get a “high spot” in the middle. This is normal and is caused by the 2 piece foundations meeting together along with all the supports in the middle of the sleep set. When you see this “high spot” in the middle of your mattress developing, we recommend a simple quarter turn of the mattress only. This will get that “high spot” positioned side to side rather than head to toe. Now your bottom of your body will flatten down that annoying “high spot” and your king mattress will feel like new again! After rotating your mattress to this new position, it will hang over the outer edge of the foundations slightly. This is OK. We recommend you move your mattress close to your headboard so your pillow won’t get lost in the gap and position the mattress so there is an even overhang on both sides of the foundations. When that “high spot” starts to develop again, you will know what to do!
Please note that the handles on your mattress are for positioning of the mattress on your foundation only…NOT for lifting your mattress.
Limited Warranty for Talalay Latex Foam Mattresses
Your Talalay Latex Foam core has been manufactured to the highest quality standards in the bedding industry. Your
latex product is warranted for the duration of the warranty period which is set out below. Should a defect in
workmanship or material occur, the product will be repaired or replaced subject to the limitations contained in this
warranty.
Note that this warranty does not apply to mattresses that have a combination of latex and polyurethane foam
components.
Talalay Latex Material
• 15 Years Non Pro-Rated for all Talalay Latex Blended Products
• 10 Years Non Pro-Rated for all Talalay Latex Natural Products
Cover Material
• 1 Year Non Pro-Rated for the Mattress Cover. In every circumstance, there will be a one-time replacement only.
This limited warranty does not include a normal increase in softness of the uplifting support and pressure
relief.
It also does NOT cover the following:
• Slight body impressions (less than 1 inch)
• Consumer preferred comfort
• Normal wear and tear and discoloration
• Damage caused by abuse or handling
• Damage when mattress is not adequately supported
• Products found to be stained, soiled, ripped, torn or burned
• Purchases made at an outlet or liquidator
The Latex core is designed for superior performance when used with its matching foundation as a total system. If
used on a faulty or improper foundation, resulting core damage will not be covered by this warranty.
The limited warranty starts on the date of purchase and is only valid under the following circumstances:
• The consumer must be the original purchaser
• There must be a proof of purchase
• The purchaser may be required to surrender the original product to the manufacturer prior to
replacement. Purchaser must provide or accept shipping costs to the Manufacturer’s facility.
• Care instructions on law tags are followed
The manufacturer reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection by
a designated representative, finds that the product is found to be in unsanitary conditions or when product failure is
due to causes other than defective material and/or workmanship.
If the Manufacturer replaces the product or cover, the company has the right to substitute materials or models
of equal value and quality.
Body Impressions
The Latex core is designed to conform to an individual’s body. The end user’s sleeping position may result in slight
“body impressions”. This may be normal and not a structural defect. If these impressions are severe, (ie greater than
1 inch deep in the Latex core), please contact us for claims or claims questions.
Limitations
The Manufacturer makes no warranty beyond what is contained in this Limited Warranty. The conditions outlined in
this warranty are the sole remedy for a customer’s concerns. The Manufacturer is not responsible for any incidental or
consequential damages as a result of misusing or mishandling its product. The Manufacturer does not warrant that
this product is suitable for remedying any person’s medical conditions.
Limited Warranty for Dunlop Latex Foam Mattresses
A-Z Foam warrants our 6” Latex core mattresses for a period of ten (10) years. Full replacement (five (5) years
subject to the limitations contained herein. We also offer a prorated period of Five (5) years subject to the
limitations contained herein.
If during the ten year period, from the date of purchase your mattress is found defective because of faulty
workmanship or structural defects other than the specific limitations contained herein, it will be replaced or
repaired, at our option.
This warranty does not apply to the normal increase of softness in the foam which can occur during normal
breaking in process; a lessening of the gradual recovery aspect of the foam, of which such lessening, should it
occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress.
It is incumbent on the consumer to place the mattress on a ventilated foundation that provides appropriate
support for the mattress. Improper foundations, platforms, or other bases upon which the mattress is placed,
may result in damage to the product. Should the product be damaged by the use of an improper base by the
consumer, this warranty is void.
It is also incumbent on the consumer to flip the mattress end to end and next time side to side a minimum of two
times per year to maintain proper wear on the mattress.
This warranty does not apply to the cover.
Keep mattress away from direct sunlight. Any signs of UV degradation will void its warranty.
The warranties contained herein do not include the costs of shipping and handling back to the original retailer,
which are to be borne by the purchaser.
Our representative or designated agent shall make the final determination regarding repair or replacement. We do
not warrant our product as a remedy for any specific medical condition and do not warrant against any
complications resulting from the use or inability to use this product. We do not warrant individual comfort
preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style.
All warranties herein are void if the product is found to have been tampered with or misused by the purchaser
beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally due to
accident or neglect; including but not limited to damage by burns, cuts, water, stains, bodily fluids or is otherwise
abnormally soiled, used or unsanitary.
These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice.
The original invoice is required and is the only acceptable proof of purchase.
In order to provide an optimum sleeping surface this premium product contains only the finest quality materials.
As with all premium sleep products, certain body conformity adaptations will take place as your mattress adapts
to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to
be expected and is part of the performance of your mattress.
Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended
or renewed.
Terms and service related in this warranty shall be the consumers sole and exclusive remedy should the product
fail during the timeframe stated herein. We make no warrant beyond those terms and conditions stated. Please
retain this warranty and your original invoice for ten (10) year warranty.
Contact original point of purchase regarding any warrantable issues.
Ten (10) Year Prorated warranty schedule:
This prorated warranty schedule applies to all 6” mattress models with cover:
Date of purchase to year five year full warranty- sixth year maximum 50% of MSRP; seventh year maximum 30% of
MSRP; tenth year 20% of MSRP.
3 Year Limited Warranty for Retail Pillows
Your Talalay Latex Foam Pillow has been manufactured to the highest quality standards in the bedding industry. Your
latex product is warranted for the duration of the warranty period which is set out below. Should a defect in
workmanship or material occur, the product will be repaired or replaced subject to the limitations contained in this
warranty.
Talalay Latex Material
• 3 Years Non Pro-Rated for all Talalay Latex Pillow Products
Cover Material
• 1 Year Non Pro-Rated for the Pillow Cover
• In every circumstance, there will be a one-time replacement only.
This limited warranty does not include a normal increase in softness of the uplifting support and pressure relief. It also does NOT cover the following:
• Loss of less than 1 inch of the loft of the latex pillow
• Consumer preferred comfort
• Normal wear and tear and discoloration
• Damage caused by abuse or handling
• Damage when the mattress is not adequately supported
• Products found to be stained, soiled, ripped, torn or burned
• Fiber compression within down or fiber filled covered products
• Purchases made at an outlet or liquidator
The limited warranty starts on the date of purchase and is only valid under the following circumstances:
• The consumer must be the original purchaser
• There must be a proof of purchase
• The purchaser may be required to surrender the original product to the manufacturer prior to
replacement. Shipping must be provided or accept shipping costs to the Manufacturer’s facility.
• Care instructions on law tags are followed
The manufacturer reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection by
a designated representative, finds that the product is found to be in unsanitary conditions or when product failure is
due to causes other than defective material and/or workmanship.
If the Manufacturer replaces the product or cover, the company has the right to substitute materials or models
of equal value and quality.
Limitations
The Manufacturer makes no warranty beyond what is contained in this Limited Warranty. The conditions outlined in
this warranty are the sole remedy to a customer’s concerns. The Manufacturer is not responsible for any incidental or
consequential damages as a result of misusing or mishandling its product. The Manufacturer does not warrant that
this product is suitable for remedying any person’s medical conditions.